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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are returning your entire order, the packaging includes the drawstring bag in which they yarn was sent. If you are returning only a partial order the drawstring bag does not need to be returned.

Additional non-returnable items:
Gift cards
Downloadable products

To complete your return, we require a receipt or proof of purchase. You are responsible for the cost of mailing back your item/s.

Please send all returns with the appropriate packaging to:
Clinton Hill Cashmere Company
372 Dekalb Avenue
Suite 2E
Brooklyn, New York 11205

There are certain situations where only partial or no refunds are granted (if applicable):
Yarn that has been knit or worked with.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@clintonhillcashmere.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@clintonhillcashmere.com. 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: 372 Dekalb Avenue, Suite 2E Brooklyn New York US 11205

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.